Disclaimer: consider the following a rant from an unhappy customer.
Travel Itinerary:
Original Denver Departure time: 2:51 pm
Original Hawaii Arrival Time: 8:30 pm
... DREAM ON....
1:19 pm - Phone call: We're sorry for the inconvenience. Due to technical difficulties, your flight from DEN to LAX has been cancelled. Instead, we have rerouted you to San Francisco. Your flight will depart at 4:05 pm. Thank you for understanding. We're glad you chose United Airlines.
New Denver Departure Time: 4:05 pm
New Hawaii Arrival Time: 9:20 pm
3:35 pm - Loudspeaker Announcement: We're sorry for the inconvenience. Due to issues with air traffic control, flight 79 from DEN to San Francisco has been delayed. It will now depart at 5:30 pm. Thank you for understanding.
?????
New Denver Departure Time: 5:30 pm
New Hawaii Arrival Time: 10:55 pm
7:51 pm - Voicemail Message: We're sorry for the inconvenience but your flight from San Francisco to Honolulu has been delayed. We have rerouted you to a flight leaving San Francisco at 9:00 am on June 27th and arriving in Honolulu at 11:20 am. Please go to United.com to confirm this reservation.
New San Francisco Departure Time: 9:00 am the FOLLOWING morning
New Hawaii Arrival Time: 11:20 am
8:30 pm - My Honolulu flight boards. The delay is over.
Actual Hawaii arrival time: 10:20 pm June 26th
Really United...?? Really. Talk about a first time and last time customer. One week back in the business world and I'm stressed out and uptight again. Goodness gracious get me out of here!
Friday, June 27, 2008
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