Friday, June 27, 2008

United Airlines.... Give me a break!

Disclaimer: consider the following a rant from an unhappy customer.

Travel Itinerary:

Original Denver Departure time: 2:51 pm
Original Hawaii Arrival Time: 8:30 pm

... DREAM ON....

1:19 pm - Phone call: We're sorry for the inconvenience. Due to technical difficulties, your flight from DEN to LAX has been cancelled. Instead, we have rerouted you to San Francisco. Your flight will depart at 4:05 pm. Thank you for understanding. We're glad you chose United Airlines.

New Denver Departure Time: 4:05 pm
New Hawaii Arrival Time: 9:20 pm

3:35 pm - Loudspeaker Announcement: We're sorry for the inconvenience. Due to issues with air traffic control, flight 79 from DEN to San Francisco has been delayed. It will now depart at 5:30 pm. Thank you for understanding.

?????

New Denver Departure Time: 5:30 pm
New Hawaii Arrival Time: 10:55 pm

7:51 pm - Voicemail Message: We're sorry for the inconvenience but your flight from San Francisco to Honolulu has been delayed. We have rerouted you to a flight leaving San Francisco at 9:00 am on June 27th and arriving in Honolulu at 11:20 am. Please go to United.com to confirm this reservation.

New San Francisco Departure Time: 9:00 am the FOLLOWING morning
New Hawaii Arrival Time: 11:20 am

8:30 pm - My Honolulu flight boards. The delay is over.

Actual Hawaii arrival time: 10:20 pm June 26th

Really United...?? Really. Talk about a first time and last time customer. One week back in the business world and I'm stressed out and uptight again. Goodness gracious get me out of here!

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